Bokko — Service Agreement

1. Parties and Subject of the Agreement

This agreement is concluded between the operator of the Bokko platform (Dávid Mácsik, private individual, address: 7100 Szekszárd, Fürdőház utca 1, Hungary, electronic contact: support@bokko.app) as the platform provider, and the service provider registering in the dashboard as the subscriber. Bokko is currently in its Open Beta phase, operated by a private individual; company formation is planned.

The subject of the agreement is making the Bokko booking and dashboard system accessible on a subscription basis, including the public booking page, management of booking requests, notification processes, and related administrative functions.

Bokko provides a software platform. The actual personal service is in all cases provided by the subscriber to their own guests; the contractual and legal obligations related thereto rest with the subscriber.

B2B Agreement — Exclusion of Consumer Protection Laws: This agreement is intended exclusively for businesses, individual entrepreneurs, and natural persons acting for professional purposes (persons falling outside the concept of "consumer" under EU Directive 2011/83). By registering and accepting the agreement, the subscriber expressly declares that they are acting within their commercial, business, craft, or professional activity and are not concluding the contract as a consumer. Therefore, rights arising from consumer protection laws (particularly: right of withdrawal, mandatory refund periods, mandatory quality guarantees) do not apply between the parties. If the subscriber intends to contract as a consumer, the Bokko platform is not available to them.

Open Beta Duration. The Bokko service is currently available in an Open Beta phase. The duration of Open Beta access is individually determined. Following expiration, access may be restricted or the account may transition to a free/lower plan level; this does not constitute automatic data deletion. Export and return rights are governed by Section 14 of the DPA (Deletion and Return).

2. Content of the Platform Service

Bokko provides the subscriber, in particular, with the following:

custom booking page under the provider's own slug,
dashboard for managing bookings, guests, services, and business hours,
ability to send transactional email notifications and optional SMS reminders,
reschedule and cancellation flow on guest and provider sides,
optional online payment, deposit, card guarantee, and invoicing integrations,
optional, Subscriber-enabled guest-facing post-booking review request email — service follow-up communication, NOT marketing,
related technical backend systems and administrative functions.

Bokko publicly measures the availability of the main platform components — booking, dashboard, public API, website — and publishes the results on status.bokko.io. The service is provided on a best-effort basis; the published measurement data does not form a contractual availability level and does not establish any automatic compensation claim. Bokko separately assumes no liability for:

Planned Maintenance: Bokko primarily performs planned maintenance within the 22:00–06:00 Europe/Budapest local time window. We notify registered subscribers by email at least 48 hours in advance, except in urgent security, stability, or emergency maintenance situations. Bokko performs planned maintenance, where possible, in short durations and in a manner that least affects subscribers;
External Infrastructure Dependencies: outages or performance degradation arising from third parties listed in the Sub-processor List (e.g., Firebase, Google Cloud, Stripe, etc.);
Force Majeure: DDoS attacks, natural disasters, mandatory measures arising from legal changes, and other events outside Bokko's reasonable control.

2.1 Google Maps Embed on the public booking page

The Provider acknowledges that if they enable public map display in Bokko and select their address through Google Places, Bokko may display a Google Maps Embed map on the Provider's public booking page for the purpose of showing the Provider's address. The Provider is responsible for ensuring that the provided address is accurate, publicly displayable, and suitable for business use. The use of Google Maps may also be subject to Google's own terms.

3. Registration and Onboarding

The contract is concluded upon provider registration and acceptance of the related legal documents. The subscriber is responsible for ensuring the provided data is true, accurate, and kept up to date.

4. Fees and Billing

Trial Period: If Bokko provides a free trial period, its duration and terms are communicated upon registration. If the subscriber does not subscribe to a paid plan during the trial, access will be automatically restricted at the end of the trial period.

Payment Terms: Monthly fees are due in advance on the first day of the billing cycle. The subscriber must ensure that billing data is correct and the payment method is valid.

Non-payment: If the fee is not received within the payment deadline, Bokko sends a notice to the subscriber's registered email address. From delivery of the notice, a 7-day grace period applies during which the subscriber may settle the debt. If the debt is not settled by the end of the grace period, Bokko is entitled to restrict access. If the debt remains unsettled for a further 21 days from the start of the restriction (i.e. up to a total of 28 days from the original payment deadline), Bokko may terminate the contract with immediate effect. The subscription fee for the period of the restriction remains payable by the subscriber, except where the restriction took effect due to Bokko's fault.

Automatic Renewal: Paid subscriptions renew automatically unless cancelled at least 5 days before renewal.

Price Changes: Bokko may modify subscription fees with at least 30 days' advance notice. Within 30 days of receiving notice, the subscriber may terminate the contract free of charge.

Refund Policy (30-day refund option): Within 30 days of the first successful payment (Stripe invoice.status_transitions.paid_at), the subscriber may request a refund without justification via the dashboard „Request refund" button. The refund covers the full first payment and triggers immediate subscription cancellation. After the 30-day window expires, the fee for the already-paid period is non-refundable, except where mandatory law provides otherwise, or where Bokko's defective performance prevented meaningful platform use.

Self-service Subscription Management. Once active, subscribers can manage their plan via the Stripe Customer Portal. During Open Beta, this self-service interface is inactive; transitions are handled manually via Bokko support.

Stripe Connect Account (guest payment route — inactive during Open Beta). If Bokko later makes a guest payment route available (deposit, card guarantee, no-show fee), the subscriber registers a separate Stripe Connected Account within Stripe Connect (own KYC, own bank, tax and personal identification data). The legal structure then becomes tripartite: Bokko is the platform operator (in Stripe terminology „Platform"), Stripe is the payment processor (Payment Processor), and the subscriber acts in the capacity of connected merchant. The subscriber enters into a separate Stripe Connected Account Agreement with Stripe and is responsible toward guests for the economic and legal consequences of payment processing (complaint handling, chargebacks, refund policy toward the guest). For guest payments, Bokko processes the technical metadata received from Stripe (card brand, last 4 digits, transaction ID, no-show fee policyConsentSnapshot — without card data) for the chargeback-defence purposes set out in Section 5. During Open Beta, neither platform payments nor the Stripe Connect Account model are active.

5. Card Guarantee and No-show Fees

The subscriber may optionally activate the card guarantee feature to collect guest card details via the payment provider (Stripe, Barion, or SimplePay) for the purpose of enforcing no-show fees.

By activating the card guarantee, the subscriber agrees to:

clearly inform the guest during booking about the no-show fee conditions, maximum amount, and the conditions of the charge;
apply charges exclusively in accordance with the terms communicated to the guest and the card guarantee terms recorded on the Bokko platform;
assume legal liability for the justification and lawfulness of the no-show fee — Bokko provides technical infrastructure and does not participate in enforcement decisions;
card details may not be charged without the explicit consent required for off-session charging — this is technically enforced by the card capture flow.

Bokko retains the evidence relating to charge events (policyConsentSnapshot) in the booking document — this also serves chargeback-defence purposes. The subscriber is required to retain this data for the purpose of enforcing its claims.

6. Data Processing Agreement (DPA)

By accepting this agreement, the subscriber also accepts the Bokko Data Processing Agreement (DPA), which functions as a GDPR Article 28 data processing agreement between Bokko (processor) and the subscriber (controller). The subject matter of the DPA is the processing of guest booking data; the subscriber is the controller and Bokko acts as processor.

With respect to guest data arising from bookings, the subscriber is the controller; Bokko acts as processor. The subscriber is responsible for providing adequate privacy information to guests and for recording only lawfully processed data on the platform.

Bokko processes guest booking data under a confidentiality obligation, solely for the contractual purpose and in accordance with the privacy notice. Bokko ensures that persons authorised to access the data are subject to an appropriate confidentiality obligation. Bokko applies appropriate technical and organisational measures to ensure the security of personal data, in line with Article 32 GDPR.

On the subscriber's request, Bokko makes available the information required to demonstrate compliance with Article 28 GDPR, and within reasonable limits cooperates with audits or inspections initiated by the subscriber.

Bokko is entitled to engage further processors (sub-processors) for the provision of the service. The sub-processors currently engaged are listed in the privacy notice. Bokko notifies the subscriber in advance of any change to the sub-processors.

Bokko may also process data for its own controller purposes (platform security, billing, abuse prevention); the privacy notice governs such processing.

If the subscriber involves staff members (employees, contractors) in operating the booking platform, the subscriber must ensure that staff members familiarise themselves with the Staff Data Processing Notice and accept it during onboarding. The subscriber is responsible for the staff members' data processing activities.

7. Subscriber Obligations

The subscriber is required to:

keep dashboard credentials confidential and notify Bokko without delay in case of unauthorised access;
not use the system in an illegal, deceptive, or harmful manner toward other users;
maintain accurate services, prices, and opening hours on the platform;
handle its own consumer protection, data protection, and contractual obligations toward guests;
comply with Bokko's prevailing usage, data protection, and technical rules.

8. Limitation of Liability

Bokko is not liable for the performance, quality, or absence of the actual service relationship between the provider and the guest.

Bokko's liability for direct damages in a calendar year is limited to the amount of subscription fees actually paid by the subscriber in the preceding 12 months. This does not apply to intentional damage, gross negligence, or where prohibited by law.

Data Protection Liability (GDPR Art. 82): The above general limit does not apply to data protection-related damages under GDPR Article 82. Such damages are governed by Section 15 of the DPA.

9. Intellectual Property

Content uploaded by the subscriber (images, texts) remains the property of the subscriber. The Bokko platform code, interface, brand elements, and documentation are the exclusive property of Bokko.

10. Termination and Closing

Regular Termination — by the subscriber: The subscriber may cancel the subscription at any time. Cancellation takes effect at the end of the current Stripe billing cycle (`cancel_at_period_end` semantics): the subscriber retains full access until the end of the already-paid period, and no renewal occurs. The subscriber may initiate cancellation through two channels: (a) email to support@bokko.app, or (b) — where an active Stripe Customer Portal subscription exists — via the Customer Portal cancellation function (see §4 „Self-service Subscription Management"; during Open Beta only the email channel is active).

Regular Termination — by Bokko: Bokko may terminate the subscription with at least 30 days' prior written (email) notice. During the notice period the subscriber retains full access to the platform.

Termination with Immediate Effect: Bokko is entitled to terminate the agreement and access with immediate effect if the subscriber seriously or repeatedly breaches these terms, engages in unlawful activity, endangers the security of the platform or its other users, provides false or misleading information during registration, or otherwise deceives Bokko, or engages in conduct that harms Bokko's reputation, the platform interests of other service providers, or guest trust.

Data Export and Deletion: Upon regular termination, the subscriber may export their data via the dashboard export function within 30 days of the termination taking effect. After this deadline, Bokko deletes or anonymises the subscriber's data in accordance with the retention policy, except where law requires longer retention — in particular for billing and accounting documents.

Outstanding Fees: Termination of the agreement does not release the subscriber from settling any fees outstanding up to the date of termination.

11. Governing Law and Disputes

This agreement is governed by Hungarian law. The parties shall first seek to resolve disputes amicably. If unsuccessful, given the B2B nature of this agreement, the parties submit to the exclusive jurisdiction of the Szekszárd District Court or the Szekszárd Tribunal, depending on jurisdiction.