Bokko — Service Agreement

1. Parties and Subject of the Agreement

This agreement is concluded between the operator of the Bokko platform (Dávid Mácsik, private individual, address: 7100 Szekszárd, Fürdőház utca 1, Hungary, electronic contact: [email protected]) as the platform provider, and the service provider registering in the dashboard as the subscriber. Bokko is currently in its Open Beta phase, operated by a private individual; company formation is planned.

The subject of the agreement is making the Bokko booking and dashboard system accessible on a subscription basis, including the public booking page, management of booking requests, notification processes, and related administrative functions.

Bokko provides a software platform. The actual personal service is in all cases provided by the subscriber to their own guests; the contractual and legal obligations related thereto rest with the subscriber.

B2B Agreement — Exclusion of Consumer Protection Laws: This agreement is intended exclusively for businesses, individual entrepreneurs, and natural persons acting for professional purposes (persons falling outside the concept of "consumer" under EU Directive 2011/83). By registering and accepting the agreement, the subscriber expressly declares that they are acting within their commercial, business, craft, or professional activity and are not concluding the contract as a consumer. Therefore, rights arising from consumer protection laws (particularly: right of withdrawal, mandatory refund periods, mandatory quality guarantees) do not apply between the parties. If the subscriber intends to contract as a consumer, the Bokko platform is not available to them.

Open Beta Duration. The Bokko service is currently available in an Open Beta phase. The duration of Open Beta access is individually determined. Following expiration, access may be restricted or the account may transition to a free/lower plan level; this does not constitute automatic data deletion. Export and return rights are governed by Section 14 of the DPA (Deletion and Return).

2. Content of the Platform Service

Bokko provides the subscriber, in particular, with the following:

custom booking page under the provider's own slug,
dashboard for managing bookings, guests, services, and business hours,
ability to send transactional email notifications and optional SMS reminders,
reschedule and cancellation flow on guest and provider sides,
optional online payment, deposit, card guarantee, and invoicing integrations,
optional, Subscriber-enabled guest-facing post-booking review request email — service follow-up communication, NOT marketing,
related technical backend systems and administrative functions.

Bokko strives for continuous availability of the service but does not provide a formal Service Level Agreement (SLA) and does not guarantee uninterrupted or error-free operation. Bokko assumes no liability for:

Planned Maintenance: regular updates and maintenance, about which Bokko strives to inform subscribers in advance;
External Infrastructure Dependencies: outages or performance degradation arising from third parties listed in the Sub-processor List (e.g., Firebase, Google Cloud, Stripe, etc.);
Force Majeure: DDoS attacks, natural disasters, mandatory measures arising from legal changes, and other events outside Bokko's reasonable control.

2.x Google Maps Embed on the public booking page

The Provider acknowledges that if they enable public map display in Bokko and select their address through Google Places, Bokko may display a Google Maps Embed map on the Provider's public booking page for the purpose of showing the Provider's address. The Provider is responsible for ensuring that the provided address is accurate, publicly displayable, and suitable for business use. The use of Google Maps may also be subject to Google's own terms.

3. Registration and Onboarding

The contract is concluded upon provider registration and acceptance of the related legal documents. The subscriber is responsible for ensuring the provided data is true, accurate, and kept up to date.

4. Fees and Billing

Trial Period: If Bokko provides a free trial period, its duration and terms are communicated upon registration. If the subscriber does not subscribe to a paid plan during the trial, access will be automatically restricted at the end of the trial period.

Payment Terms: Monthly fees are due in advance on the first day of the billing cycle. The subscriber must ensure that billing data is correct and the payment method is valid.

Non-payment: If payment is not received within the deadline, a 7-day grace period applies. If the debt is not settled within the grace period, Bokko is entitled to restrict access and subsequently terminate the contract with immediate effect.

Automatic Renewal: Paid subscriptions renew automatically unless cancelled at least 5 days before renewal.

Price Changes: Bokko may modify subscription fees with at least 30 days' advance notice. Within 30 days of receiving notice, the subscriber may terminate the contract free of charge.

Self-service Subscription Management. Once active, subscribers can manage their plan via the Stripe Customer Portal. During Open Beta, this self-service interface is inactive; transitions are handled manually via Bokko support.

5. Card Guarantee and No-show Fees

The subscriber may optionally activate the card guarantee feature to collect guest card details via the payment provider (Stripe, Barion, or SimplePay) for the purpose of enforcing no-show fees.

By activating the card guarantee, the subscriber agrees to:

clearly inform the guest during booking about no-show fee conditions;
apply charges exclusively in accordance with terms communicated to the guest;
assume legal liability for the justification and lawfulness of the fee — Bokko provides technical infrastructure and does not participate in enforcement decisions.

6. Data Processing Agreement (DPA)

By accepting this agreement, the subscriber also accepts the Bokko Data Processing Agreement (DPA), acting as a GDPR Article 28 agreement between Bokko (processor) and the subscriber (controller).

If the subscriber involves staff members, the subscriber must ensure they read and accept the Staff Data Processing Notice.

7. Subscriber Obligations

The subscriber is required to:

keep dashboard credentials confidential;
not use the system in an illegal or deceptive manner;
maintain realistic services, prices, and hours on the platform;
handle their own consumer protection and data protection obligations toward guests.

8. Limitation of Liability

Bokko is not liable for the performance, quality, or absence of the actual service relationship between the provider and the guest.

Bokko's liability for direct damages in a calendar year is limited to the amount of subscription fees actually paid by the subscriber in the preceding 12 months. This does not apply to intentional damage, gross negligence, or where prohibited by law.

Data Protection Liability (GDPR Art. 82): The above general limit does not apply to data protection-related damages under GDPR Article 82. Such damages are governed by Section 15 of the DPA.

9. Intellectual Property

Content uploaded by the subscriber (images, texts) remains the property of the subscriber. The Bokko platform code, interface, brand elements, and documentation are the exclusive property of Bokko.

10. Termination and Closing

Regular Termination: Either party may terminate the agreement with at least 30 days' written notice (email).

Data Export: Upon regular termination, the subscriber has 30 days to export their data. After this deadline, Bokko deletes or anonymizes the data according to the retention policy.

11. Governing Law and Disputes

This agreement is governed by Hungarian law. The parties shall first seek to resolve disputes amicably. If unsuccessful, given the B2B nature of this agreement, the parties submit to the exclusive jurisdiction of the Szekszárd District Court or the Szekszárd Tribunal, depending on jurisdiction.